SOLVED ERROR "There is a problem communicating with the Microsoft CRM Server" when configuring Microsoft Dynamics CRM for Outlook

In this article we describe Step by step How to solve the ERROR "There is a problem communicating with the Microsoft CRM Server"  when configuring Microsoft Dynamics CRM for Outlook.
This error can occur during/after the installation the Microsoft Dynamics CRM client addon for Microsoft Office Outlook.After getting this message, you might this other one, while clicking the OK button:
"An error occurred loading Microsoft CRM functionality. Try restarting Microsoft Outlook. Contact your system administrator if error persists."

 How to solve the ERROR "There is a problem communicating with the Microsoft CRM Server"  when configuring Microsoft Dynamics CRM for Outlook

To resolve this problem, follow this steps:

1) Open the IE Options,and click the Security tab. Click Local intranet >> Sites, and then Advanced.
Then type the IP of the Microsoft CRM server, and click OK three times. Restart Microsoft Outlook.

2) Open regedit, and locate the following subkey: HKEY_CURRENT_USER\ Software\Microsoft\MSCRMClient. There, check for the correct URL of your Microsoft CRM server.

If these steps were NOT enought , continue with the following:

3) Inside Dynamics CRM, open Settings >> Business Unit Settings >>  Users, and locate the user who is experiencing this error. Click the information side tab, and there clear the Restricted Access Mode check box.

4) Open CONTROL from the Start of your PC, and open User Accounts >>> Advanced tab.
Click Manage Passwords, and proceed to delete all CRM passwords and usernames there.

That's all...
In this article we've seen Step by step  How to solve the ERROR "There is a problem communicating with the Microsoft CRM Server"  when configuring Microsoft Dynamics CRM for Outlook.
Enjoy Microsoft Dynamics 365 CRM!

by Carmel Schvartzman

כתב: כרמל שוורצמן

How to create a Microsoft Word mail merge document with Dynamics 365 for Outlook

In this article we describe Step by step How to create a Microsoft Word mail merge document with Dynamics 365 for Outlook in 10 minutes.

Dynamics 365 for Outlook  allows to easily create mail merge documents and also templates for reuse. This way, you can use an existing template to create email messages, letters , faxes, quotes, etc, to be sent to leads, opportunities, contacts, accounts, or marketing mailing lists.

How to create a Microsoft Word mail merge document with Dynamics 365 for Outlook

To perform the mail merge in Dynamics 365 for Outlook   , follow this steps :

1) In the Dynamics 365 for Outlook tab, click on "Advanced Find", and look for the Contacts, Leads, Users, or whatever entity you want to use in the mail merge:

2) Select all the entities that you want to merge, and click on the "Mail Merge" button:

3) A Mail Merge dialog box will open, where you can select the type of document you want to use. It can be an empty document or a pre-built template. Keep in mind that Dynamics 365 for Outlook gives you the option of saving the present mail merge document as a TEMPLATE, to be reused later.

4) Then you can add data fields, up to 62  CRM fields that you can use on the mail merge document. After you selected the fields, you click on the "DOWNLOAD" button, in order to load the template or the new document that you are creating. The editable document will open:

5) Now it's time for you to edit the document according to your needs. You can click on the standard links "Address block" , "Greeting line", etc, and then you can use the fields that previously you added to the mail merge , by clicking on "More items":

6) From the "More items" link , a window is opened, to let you choose the mail merge fields :

7) After you finish your document/template, you will want to preview it:

8) Then, provided that everything is ok , just perform the mail merge. Else, go back with the navigation buttons, and edit again your document:

9) Another thing: in case that you ALSO want to save your document as a template for future use, you can find it in Dynamics 365 , in the Settings, in the "Business" tab, inside "Templates":

In this article we saw How to create a Microsoft Word mail merge document with Dynamics 365 for Outlook.

That's all...Enjoy Dynamics 365 CRM

by Carmel Schvartzman

כתב: כרמל שוורצמן

How to re-enable the Dynamics 365 for Outlook Client in Outlook

In this article we describe Step by step How to re-enable the Dynamics 365 for Outlook Client in Outlook.

How to re-enable the Dynamics 365 for Outlook Client in Outlook

In case that your Outlook crashed because of some  Dynamics 365 for Outlook Client , while reloading Outlook, you will be prompted to disable the add-in that caused the problem.

Usually, the Dynamics 365 for Outlook Client addon will be disabled.
The problem is, how to re-enable it?

The solution is, by opening the Dynamics 365 for Outlook Client Diagnostics window.

To do so, go to the Start , Programs, and locate the Diagnostics:

On the opened window, go to the second tab "Advanced" :

In the "Advanced" tab, click on "Enable" :

 Reopen Outlook , and the Dynamics 365 for Outlook Client will be there.

That's all...Enjoy Dynamics CRM

by Carmel Schvartzman

כתב: כרמל שוורצמן

SOLVED ERROR "File already exists" when configuring Microsoft Dynamics CRM for Outlook

In this article we describe Step by step How to solve the error "File already exists"  when configuring Microsoft Dynamics CRM for Outlook.


This error can appear as follows:
"There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.
File already exists. Try using a different database name."

How to solve the error "File already exists"  when configuring Microsoft Dynamics CRM for Outlook

The cause of this error, is related to succesive installations of Microsoft Dynamics CRM for Outlook.
Having a previous installation of Dynamics CRM for Outlook, can result in an existing previous configuration of the database file for the current Dynamics instance.
In order to solve this problem, follow this steps:
1) Close Outlook
2) In Explorer, go to the folder  :\Users\<Your User>\AppData :








3) In Windows, this folder is hidden by default. If that's your case, open the "Folder and search options" :

4) In the window "Folder Options", check on "Show hidden files, folders and drives":

5) Now, you could see the \AppData directory. Open it and browse to \AppData\Local\Microsoft\MSCRM\Client :

6) Delete the file that is included in the error message.

7) Finally, rerun the Configuration Wizard  .

That's all...
In this article we've seen Step by step How to solve the error "File already exists"  when configuring Microsoft Dynamics CRM for Outlook.
Enjoy Microsoft Dynamics 365 CRM!

by Carmel Schvartzman

כתב: כרמל שוורצמן